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Impacting the moments that matter, together

The Firstsource partner ecosystem

Firstsource partners with the most innovative leaders in Automation and Customer Experience Management, helping businesses power differentiation and growth. Our partners offer a broad range of next-gen platforms, tools, services and solutions, helping companies empower their customer service teams and elevate customer experience, satisfaction and loyalty.

Foster omnichannel engagement

Enhance associate productivity

Deploy self-service

Delight your customers

The Firstsource partner ecosystem

Automation Anywhere
Automation Anywhere

Automation Anywhere offers an end-to-end RPA+AI platform for automating business processes of the world's largest enterprises and governments with 2.4+ million bots deployed.

Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating 3 billion+ interactions annually.

Salesforce
Salesforce

The world’s #1 CRM solution, Salesforce connects 150,000+ enterprises to their customers offering a suite of applications focused on customer service, marketing automation, analytics, & application development

Zappix
Zappix

Zappix offers customer service technology solutions for transforming customer care through Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA).

ShepHertz
ShepHertz

ShepHertz provides an enterprise platform for agile digital transformation. Deployed in 9 countries and processing 110+ Billion API Calls, ShepHertz is trusted by customers in 150+ countries.

Qualtrics
Qualtrics

Qualtrics offers a subscription software platform- Qualtrics Experience Management (XM) to 11,000+ brands across the globe who rely on them to close experience gaps.

UiPath
UiPath

UiPath is the world’s leading Robotic Process Automation (RPA) software company that develops RPA platforms to deploy software robots with 7,000+ enterprise customers.

Uniphore
Uniphore

A global leader in Conversational Service Automation (CSA), Uniphore combines the power of artificial intelligence, automation technology and machine learning to disrupt the traditional customer service model by enabling businesses to truly listen to their customer's voice.

Celonis
Celonis

A leader in Execution Management Systems, Celonis uses process mining to simplify system complexity, lift barriers to execution capacity, and maximize business performance across Customer Operations, Finance and Administration, Supply & Distribution, and Products & Services.

Zoho

Zoho is a global technology company with over 100 million users and a 25-year track record of building software that powers businesses of all sizes. Operating in more than 15 countries, Zoho emphasizes privacy, deep engineering, and customer-centric innovation. Learn more at

www.zoho.com.

The Firstsource partner ecosystem

Data-driven solutions for provider network management and credentialing, streamlining verification and compliance to help healthcare organizations deliver better care efficiently.

Automation Anywhere

Automation Anywhere offers an end-to-end RPA+AI platform for automating business processes of the world's largest enterprises and governments with 2.4+ million bots deployed.

AI-powered healthcare data analytics platform for automated insights, decision support, and compliance.

Celonis

A leader in Execution Management Systems, Celonis uses process mining to simplify system complexity, lift barriers to execution capacity, and maximize business performance across Customer Operations, Finance and Administration, Supply & Distribution, and Products & Services.

AI and data-driven healthcare analytics solutions that enhance clinical, financial, and operational outcomes.

AI-powered real-time coaching software optimizing contact center agent performance and customer satisfaction.

AI-driven document processing and mortgage automation software optimizing loan origination and underwriting.

Low-code/no-code enterprise automation platform accelerating workflow automation and AI-driven business transformation.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating 3 billion+ interactions annually.

AI-powered knowledge management system that accelerates customer service resolutions and self-service automation.

Enterprise conversational AI enabling businesses to deploy AI chatbots and virtual assistants for customer and employee interactions.

AI-driven healthcare engagement solutions improving patient communication and adherence.

Intelligent customer communication platform automating personalized messaging, compliance, and omnichannel engagement.

AI-powered customer engagement solutions that enhance CX, compliance, and fraud prevention for enterprises.

Observe.AI powers contact centers with conversation intelligence, Auto QA, and VoiceAI to improve performance, reduce costs, and optimize CX.

Cloud-based healthcare IT solutions streamlining practice management, EHR, and medical billing workflows.

Patient outcome tracking software leveraging AI for data-driven clinical decision-making and improved healthcare insights.

AI-based workforce enablement solutions enhancing employee productivity, training, and real-time assistance.

AI-powered collections and loan servicing automation optimizing revenue recovery and customer interactions.

Conversational AI platform that automates healthcare tasks like scheduling, eligibility verification, and claim denial management over the phone.

AI-powered platform unifying risk adjustment, quality improvement, and member enrollment and management to support value-based care.

Automates prior authorizations, reducing manual work and turnaround times, with real-time visibility into authorization status for providers.

Salesforce

The world’s #1 CRM solution, Salesforce connects 150,000+ enterprises to their customers offering a suite of applications focused on customer service, marketing automation, analytics, & application development

Real-time accent translation AI improving global customer support clarity and efficiency.

Intelligent financial analysis software automating risk assessment and fraud detection for lenders.

ShepHertz

ShepHertz provides an enterprise platform for agile digital transformation. Deployed in 9 countries and processing 110+ Billion API Calls, ShepHertz is trusted by customers in 150+ countries.

Comprehensive provider management—contracts, benefits, data, directories, and network adequacy—streamlining operations and ensuring compliance.

AI-driven process intelligence software that enables automation, efficiency, and digital transformation.

Secure co-browsing and digital collaboration technology for real-time customer support and seamless interactions.

AI-driven visual support and augmented reality tools that enhance customer self-service and remote assistance.

AI-powered lending automation solutions improving loan processing, risk assessment, and decision-making.

UiPath

UiPath is the world’s leading Robotic Process Automation (RPA) software company that develops RPA platforms to deploy software robots with 7,000+ enterprise customers.

Personalized patient engagement technology that enhances adherence, care management, and health outcomes.

Omnichannel contact center software that improves agent productivity, customer interactions, and workflow efficiency.

AI-powered data annotation and machine learning model training platform for faster AI development.

AI-driven customer experience optimization platform that enhances contact center efficiency and automation.

Decision Intelligence platform that automates complex healthcare processes, driving smarter, scalable, and data-driven outcomes.

XSELL elevates customer experiences with agent augmentation tools, real-time analytics, and AI to drive personalization, satisfaction, and performance.

Conversational AI platform automating customer service, sales, and marketing across voice and chat channels.

Zappix

Zappix offers customer service technology solutions for transforming customer care through Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA).

Zoho is a global technology company with over 100 million users and a 25-year track record of building software that powers businesses of all sizes. Operating in more than 15 countries, Zoho emphasizes privacy, deep engineering, and customer-centric innovation. Learn more at www.zoho.com.